Frequently Asked Questions

Everything you need to know about GASA

🚀 Getting Started

How do I start using GASA?

Getting started is easy:

  1. Visit app.getaheadstayahead.app
  2. Click "Start Free Trial" - no credit card required
  3. Use GASA free for 3 days with full access to all features
  4. After your trial, subscribe for $14.99/month to continue
✅ Your 3-day trial includes: All features, unlimited matches, full season tracking, PDF reports, and multi-language support.
Do I need to download anything?

No! GASA is a web app that runs directly in your browser. It works on:

  • 📱 Mobile phones (iOS and Android)
  • 💻 Laptops and desktops (any operating system)
  • 📟 Tablets (iPad, Android tablets)

Just open your browser and go to the app. No downloads, no installation, no updates to manage.

What languages does GASA support?

GASA is available in 10 languages:

  • 🇺🇸 English
  • 🇪🇸 Spanish
  • 🇧🇷 Portuguese
  • 🇮🇹 Italian
  • 🇫🇷 French
  • 🇩🇪 German
  • 🇵🇱 Polish
  • 🇷🇺 Russian
  • 🇯🇵 Japanese
  • 🇨🇳 Chinese

You can change the language anytime in Settings.

💳 Subscription & Payment

How much does GASA cost?

$14.99 per month

This includes:

  • ✅ Unlimited matches and tournaments
  • ✅ Full season tracking
  • ✅ All analytics features
  • ✅ PDF report generation
  • ✅ All 10 language options
  • ✅ All future updates
  • ✅ Email support
🎁 3-Day Free Trial: Try GASA completely free for 3 days. Credit card required to start trial, but you won't be charged until trial ends!
Can I cancel anytime?

Yes, absolutely. You can cancel your subscription at any time through your Payhip account. There are no cancellation fees or penalties.

When you cancel:

  • You'll have access until the end of your current billing period
  • No further charges will be made
  • Your data remains accessible until your subscription expires
How do I get my license key after subscribing?

After you complete your purchase through Payhip:

  1. Check your email - Payhip sends your license key immediately
  2. Copy your license key from the email
  3. Return to the GASA app
  4. Click "Already subscribed? Activate License"
  5. Paste your license key and click "Activate"
⚠️ Didn't receive your license key? Check your spam folder, or contact support at [your email].
Can I use GASA on multiple devices?

Yes! Your license key works on unlimited devices. Use GASA on your:

  • 📱 Phone (during matches)
  • 💻 Laptop (for analysis and reports)
  • 📟 Tablet (courtside coaching)

Just enter your license key on each device. One subscription = use everywhere.

💾 Data Management & Safety

Is my season data safe?

Yes! GASA has multiple layers of data protection:

  • 🔄 Auto-save: Data is automatically saved after every point
  • 📥 Auto-backup: Season data exports automatically after every match
  • ⏱️ Periodic backup: Automatic backup every 3 minutes while app is open
  • 🔒 Browser close protection: Data saves automatically when you close the browser
✅ Your data is protected! GASA automatically creates backup files in your Downloads folder. You won't lose your season data.
Where is my data stored?

Your data is stored in two places:

  1. Your browser's storage: All match data, rotation stats, and season information are stored locally on your device. This allows the app to work offline and load instantly.
  2. Backup files: GASA automatically exports backup files (GASA_season_backup.json) to your Downloads folder after every match.
📍 Important: Your data is stored on your device, not in the cloud. This means your data is private and secure, but you'll need to transfer backup files if you switch devices.
How do I backup my season data?

GASA automatically backs up your data! After every match ends, a backup file is created in your Downloads folder.

Manual backup (optional):

  1. Open GASA and go to Settings
  2. Click "Save Season Data"
  3. A file named GASA_season_backup.json downloads
  4. Keep this file safe (email it to yourself, save to cloud storage, etc.)

We recommend: Emailing yourself the backup file after important tournaments or every few weeks during the season.

How do I restore my data from a backup?

To load your season data from a backup file:

  1. Open GASA and go to Settings
  2. Click "Load Season Data"
  3. Select your GASA_season_backup.json file
  4. Your complete season data loads instantly

This restores all your matches, statistics, and rotation data.

📱 Moving Between Devices

How do I switch to a new phone or device?

Step 1: Get your backup file from old device

  • Find GASA_season_backup.json in your Downloads folder
  • Email it to yourself, or transfer via AirDrop/cloud storage

Step 2: Set up GASA on new device

  1. Open GASA on your new device
  2. Enter your license key (check your email from Payhip)
  3. Go to Settings → "Load Season Data"
  4. Select your backup file
  5. All your data is restored! ✅
💡 Pro Tip: Keep your license key in a safe place (password manager, notes app). You'll need it when setting up new devices.
What if I upgrade my phone?

Before upgrading:

  1. Open GASA on your current phone
  2. Go to Settings → "Save Season Data"
  3. Email the backup file to yourself
  4. Save your license key (in your Payhip purchase email)

On your new phone:

  1. Visit app.getaheadstayahead.app
  2. Enter your license key
  3. Load your backup file from Settings
  4. Continue coaching! 🏐
Can I use GASA on both my phone and laptop?

Absolutely! Here's how:

  1. On your phone: Use GASA during matches for live tracking
  2. Export data: After matches, the backup file is automatically created
  3. On your laptop: Load the backup file to analyze stats and create reports
  4. Both devices: Enter your license key once on each device

Your license key works on both devices. Just transfer the backup file to keep them in sync.

🏐 Using GASA

What volleyball formats does GASA support?

GASA supports both major rotation systems:

  • International (Z1-Z6): Used globally, numbered by zone
  • American (R1-R6): Used in USA, numbered by rotation

You can switch between systems anytime in Settings. The app supports:

  • Indoor 6v6 volleyball (all levels)
  • Best-of-3 and Best-of-5 matches
  • Rally scoring (25 points per set, 15 for deciding set)
How do I track a match?

It's simple:

  1. Setup: Enter opponent name, starting rotation, who serves first
  2. During match: Tap the score button for your team whenever you score a point
  3. App handles: Rotation tracking, who's serving, set changes automatically
  4. Between sets: Review rotation performance and recommendations
  5. End match: Click "End Match" to finalize and auto-backup data
✅ That's it! GASA automatically tracks everything: rotations, momentum, win probability, and gives you strategic recommendations.
What is PS%, SO%, and RV?

These are GASA's core metrics for rotation analysis:

  • PS% (Points Scored %): How often your team scores while serving from this rotation. Higher = stronger serving rotation.
  • SO% (Side Out %): How often your team scores while receiving serve in this rotation. Higher = stronger receiving rotation.
  • RV (Rotation Value): Overall rotation strength. Calculated as (Points Earned - Points Lost) / Times Used. Positive numbers = winning rotation, negative = losing rotation.

These metrics help you identify which rotations to start in and which need improvement.

Can I generate reports from my data?

Yes! GASA includes professional PDF report generation:

  • 📊 Complete match statistics
  • 📈 Rotation performance breakdown
  • 🎯 PS%, SO%, and RV for each rotation
  • 📄 Professional formatting for team meetings

Generate reports from the Analysis page after any match. Perfect for sharing with players, assistant coaches, or athletic directors.

Does GASA work offline?

Yes! Once the app loads, it works completely offline. Perfect for gyms with poor cell service.

You'll need internet to:

  • Load the app initially
  • Verify your license key

But during matches, GASA works with no internet connection required. All data is saved locally on your device.

🔧 Troubleshooting

I lost my license key. What do I do?

Your license key is in the email Payhip sent you when you subscribed. Check:

  1. Your inbox for emails from Payhip
  2. Your spam/junk folder
  3. Search your email for "GASA" or "Get Ahead Stay Ahead"
Still can't find it? Contact us at [your support email] with your purchase information and we'll help you recover it.
The app isn't loading. What should I check?

Try these steps:

  1. Check your internet: Make sure you're connected
  2. Clear browser cache: Settings → Privacy → Clear browsing data
  3. Try a different browser: Chrome, Safari, Firefox all work
  4. Update your browser: Make sure you're on the latest version
  5. Restart your device: Sometimes a simple restart helps

If the problem persists, contact support with details about your device and browser.

I accidentally clicked the wrong score. Can I undo it?

Yes! During live scoring, use the "Undo Last Point" button to correct mistakes. This removes the most recent point scored and adjusts the rotation tracking accordingly.

You can undo multiple points in a row if needed.

Can I edit match data after a match ends?

Currently, once a match ends, the data is finalized. This ensures data integrity for statistical analysis.

Best practice: Use "Undo Last Point" during the match to correct any errors before clicking "End Match".

Still Have Questions?

We're here to help! Reach out and we'll get back to you quickly.

Contact Su